Volunteer Opportunities From: Volunteer Center of Sheboygan County

Serve on a Deployment Officer team and support the national organization and build Regional capacity by recruiting, assigning and deploying existing DSHR members into disaster relief operations of any scale regionally or nationally.

Available to take “on-call” shifts during office hours and more importantly on weekend during periods of heavy recruitment.Orient and assign deploying volunteers using systems and forms as required by American National Red Cross.Monitor DSHR requests for staff on open recruitments for Territory 6.Communicate with DSHR members about positions, length of assignment, hardship codes, etc.Send e-mail communication to update member availability and confirm member’s availability for assignment.Liaise with DSHR Territory Team Leader to obtain further assignment details (location, hardship codes etc.)Assign members to disaster relief operations in DSHR and/or DROMIS.Provide member pre-assignment paperwork and review once completeDeploy members to disaster relief operationsEnsure member completes online orientationIssue Disaster Staff CardCreate and issue DSHR identification badges, as needed.Provide appropriate manuals for DSHR members as they deploy.Welcome DSHR members back from assignmentsEnsure follow up meetings with a Director or Manager are happeningLiaise with any or all of the following as dictated by disaster level: Regional Disaster leadership and paid staff, DSHR Territory leadershipWork on the DSHR system to familiarize with people, positions, training, etc.Maintain good communication with disaster volunteers, and  provide reports and updates as necessary to  the Disaster Services team on positions available and members assigned and deployingAttend conference calls or training directly related to the Regional Deployment Officer position.

Qualifications:

Experience with DSHR; Accuracy in details and reporting; Good Computer SkillsFlexible hoursStrong planning and organizational skillsLeadership and great communication skills

8 hours per week or on a rotating schedule according to availability. Friday afternoons and weekend availability during spring season and hurricane season; ad-hoc when large national disaster relief operations are happening.

The purpose of this position is to initiate a Disaster Cycle Services relationship and engage the worker by providing assignments matching their motivation and interests, while filling Disaster Cycle Services open positions and meeting service delivery demands.

This position is responsible for tasks assigned by the specific Disaster Workforce Engagement Team program lead:

• Support the annual workforce engagement goals, RDO objectives, and regional/chapter plan for volunteer engagement through participation in meetings and projects.

• Active participation on the Disaster Workforce Engagement Team

• Projects may include but are not limited to conducting volunteer interviews, updating profiles in Volunteer Connection, recognition, scheduling volunteers, etc.

Qualifications:

Ability to:

follow and implement requests received from supervisor with little or no supervision.adapt to change, negotiate compromise and tolerate ambiguity.build effective relationships with others who can help with work related goals.be sensitive in human interactions to diversity inclusiveness.Customer FocusAction Orientated

The purpose of the Blood Donor Ambassador is to provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Usually hosted at a community or sponsor-owned locationBlood collection procedures are whole blood and red cell (no platelets or plasma)‘Mobile’ blood drives change almost every day—with the need to setup and takedown each blood drive, they tend to be faster paced, in a variety of sites, with different donors, sponsors, team members, and chargeperson each driveOften requires careful maintenance of donor flow and wait times (typically more donors on the schedule)Events confirmed about 6 weeks in advanceSupport Red Cross staff by being helpful, flexible, and patientGreet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation processManage donor flow and direct donors to Check-InModel excellent customer service behaviors.Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.Learn and share the Red Cross story, including the mission, vision, and valuesWork with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact (Right Type Mix)Check Post Donation Info and timeSet up and maintain cleanliness in Reception and Hospitality AreasProvide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.Check that donor has their post-donation information before leaving the driveReport possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting self)May be asked to sanitize/disinfect donor areas and bedsMay make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directedEncourage donors to download Donor App, use RapidPass

Qualifications:

Ability to display the utmost professionalism and communication skillsExtremely comfortable working with people from diverse communities and backgroundsAbility to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers Ability to understand and explain Right Type Mix to donorsAbility to regularly commit to schedule, arrive punctually and adapt to a change driven culture Willingness to comply with current public health and Red Cross policies

Average shift is 5-6 hours.

*Must have weekday availability, unless otherwise noted above*

Capture Moments. Tell Stories. Make an Impact. Join the Communications Team and help bring the mission of the American Red Cross to life! In this role, you’ll use your photography and videography skills to showcase the incredible work of the Red Cross—whether responding to disasters or supporting communities in everyday moments. This is a hands-on opportunity to create powerful visuals that inspire action and highlight hope, while participating in in-person activities and working within Red Cross facilities. Your work will help share stories that matter and connect people to the heart of our mission.

Bring Stories to Life: Collaborate with Communications Leadership to identify and capture powerful storytelling opportunities.Capture Impactful Moments: Photograph and film events, trainings, and disaster responses in alignment with Red Cross brand standards.Showcase Humanity and Hope: Create compelling visuals—portraits, candid shots, and scenes that reflect resilience and service.Turn Content into Stories: Edit, caption, and upload photos and videos promptly for use across social media and communication channels.Honor Dignity and Trust: Treat all clients, volunteers, and partners with respect and secure photo releases before sharing content.Deliver Complete Visual Packages: Organize and provide captions, quotes, and releases for internal and external storytelling needs.

During Disasters:

Focus on Stories That Matter: Partner with the communications team to identify daily visual opportunities that highlight impact and inspire action.Capture the Heart of the Mission: Deploy where the story unfolds to document authentic, mission-driven moments that inform and engage.

Qualifications:

Passion for Visual Storytelling: You love using photography or video to share powerful stories that spark action.Hands-On & Impact-Driven: You enjoy being in the heart of the action, capturing moments that truly matter.Creative & Detail-Oriented: You have an eye for composition and creativity that makes your work stand out.Adaptable Explorer: You thrive in fast-paced, ever-changing environments where flexibility is key.Mission Amplifier: You’re excited to showcase humanitarian efforts—whether during disaster response or everyday acts of kindness.Collaborative Partner: You value teamwork and believe great stories are built together.

The Shelter (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Shelter Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter. 

Responsibilities vary depending on assignment.

May include providing support to one or more of the following areas within the shelter: reception registration dormitory feeding information supply Provide excellent customer service to clients Complete the required virtual self-paced training

Qualifications:

Required:

Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event. Ability to work in a continuously changing environment in which work priorities may change frequently. Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs. Comfortable working in a team environment as a frontline worker under the direction of a Supervisor Ability to lift / carry 20 lbs. multiple times per shift. Ability to stand and/or sit for two-hour periods and walk for two miles during a shift. Ability to walk on uneven terrain. Ability to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold. Ability to climb two or more flights of stairs. Ability to speak clearly on phone and in person. Ability to work for long periods on computer and/or reading small print and/or writing. Valid Driver’s License (required for Divisional and National Deployments) Minimum 18 years of age Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long) Willing to complete 3.5 hours of virtual self-paced training required for position Ability to read, write, and follow verbal and written instructions in English

Local/Regional: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.

Beyond region: Minimum of 14 days working 8- or 12-hour shifts

To assign new cases for follow up to caseworkers.

To monitor RC View for new case creations and assign them to follow-up caseworkers. To keep track of caseworker case loads and availability

Qualifications:

Ability to use computer programs, such as  Word, Excel, and Google DocsAbility to work with case assignment systemHave access to a computer and phone

Ensures timely activation and monitoring of local and regional Disaster Action Team (DAT) responses. The Duty Officer supports the DAT program either at the chapter/territory or region level.

Leadership

May determine if Red Cross action is required; may decide if Red Cross will respond via DAT. Uses event triggers such as size, scope, and type of the event to direct the DAT response. Works with on-scene DAT leadership to support the response and provide technical guidance. Support and trains new Duty Officers.

Functional

Dispatch DAT members and monitor the response to ensure appropriate resources are made available. Activate Disaster Health Services, Disaster Mental Health, and Disaster Spiritual Care, Public Affairs when requested. Documents incoming disaster notification and creates & verifies events in RC Respond. May be required to monitor activity across multiple DAT responses. Notify Chapter and Regional staff of significant events, and contribute to an Initial Incident Report, when appropriate. Attends regularly scheduled team/DAT meetings as required by Chapter/Region.

Qualifications:

Demonstrated leadership and communication skills Demonstrated commitment to mission of the American Red Cross Ability to remotely monitor and track details of DAT responses Ability to prioritize multiple tasks in complex and stressful situations Proficient with Red Cross systems and online interfaces Sit and/or stand for minimum two-hour periods Work for long periods on computer Speak clearly on the phone and in person

Work remotely from comfort of home.
Minimum 4 on-call shifts per month.
On-call shift available:
10pm-6am

An Information & Planning (IP) Generalist (GEN) Service Associate (SA) role is to assist in the collection, evaluation, analysis, and dissemination of operational information related to the incident.

Prepare standard reports, including Incident Action Plans (IAP) and Situation ReportsDistribute reports and plans as appropriateCreate incident mapsGather and distribute information important to the incident, including damage and communities impactedGather and analyze data regarding incident operationsAssist in scheduling briefings in support of operations planning

Qualifications:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities. Ability to collect, combine, and report key service delivery statistics and financial information.Ability to collect, process, and organize situation information, advise on weather conditions, and prepare situation summaries.Ability to collect, combine, and distribute operational plans and planning products during a disaster response.Demonstrates ability to involve others in managing problems and conflictDemonstrates good organizational skillsDemonstrates good facilitation skillsAbility to implement Incident Action Planning and to help ensure activities in the Documentation unit are efficient and cost-effective.Strong attention to detail.Computer skills and ability in the Microsoft windows platform, especially Word, Excel, Power Point and Teams.Adaptability to changing environments.

Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Action Oriented 

Enjoys working hard; is action oriented and full of energy for the things that she/she sees as challenging. 

Manages Diversity 

Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes. 

Is able to:

Lift / carry 20 lbs. multiple times per shift.Sit for two-hour periods and walk for two miles during a shift.Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.Climb two or more flights of stairs.Speak clearly on phone and in person.Work for long periods on computer and/or reading small print and/or writing.Drive in daytime and at night

Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.

Beyond Regional responses: 12-14-hour days for extended periods depending on distance. Time and length of commitment will vary by operation

The #1 disaster Red Cross responds to is a house fire. Disaster Response Volunteers (Disaster Action Team) train and respond to local communities immediately after a disaster. They provide emergency disaster assistance & hope to individuals and families affected by the disaster.

Respond to local disasters when activated.  Work on-scene with family immediately following the disaster. When activated, ability to respond immediately, often in personal vehicle.  Conduct intake interviews and issuing client assistance as appropriate, outlined in response guidelines.  Provide disaster assistance as appropriate and outlined in the Response Guidelines.  Work professionally with clients, first responders, and partner agencies.  Perform duties in accordance with American Red Cross procedures and Red Cross Code of Conduct & Confidentiality policies.  Attend regularly scheduled Disaster Cycle Services Volunteer meeting. 

Qualifications:

Availability to respond at a variety of hours with own personal transportation. (Must have valid drivers license) Ability to respond to phone call in a timely manner. Strong empathy skills.  Able to maintain confidentiality with client information. Open-mindedness and sensitivity to diversity.  Enjoy work as a team member. Ability to follow instructions. Proficient computer & internet skills.  Access to both required to complete duties.  Use of a cell phone and cellular data will be needed in the field to complete intake interviews.  Provide clear, objective, documentation for case file. Comfortable working in stressful situations.  Flexibility is key to the success and function of this team.  Able to handle multiple tasks and assess incoming information quickly.  Ability to lift & carry 25 pounds. 

Disasters happen day & night. The schedule varies (either on-call commitment or call down of volunteer roster). A disaster response can take 3-4 hours (on average). Number of responses vary per month based on urban vs rural geography.

 

The role of the Disaster Spiritual Care (DSC) Service Associate is to serve as a member of a temporary work unit on a disaster relief operation to provide disaster spiritual care support to individuals and families who have been impacted by a disaster.

Assist disaster clients to utilize their own spiritual resources, values and faith in the midst of crisis, regardless of one's faith tradition. Assist in developing partnerships with local faith-based organizations. Facilitate long-term recovery for clients by providing spiritual and emotional support, and connection to local resources. Be available for staff who request spiritual care support.

Required:

Meets one of the following criteria: A disaster spiritual care provider in good standing in a National Voluntary Organizations Active in Disaster (VOAD) member organization A Board-certified chaplain A professional chaplain (paid or volunteer) and is endorsed by that organization An endorsed leader of a local faith community or organization Has successfully completed the DSC Screening evaluation conducted by a DSC Regional Program Lead or DSC Division Advisor for new DSC Volunteers. Good organization skills, responsible and punctual. Demonstrated active listening skills. Demonstrated ability to implement Standards and Procedures and follow associated job tools including reporting requirements. Demonstrated ability to interact with community members in a clear, compassionate manner. Demonstrated ability to involve appropriate others in managing problems and conflict. Ability to acquire, evaluate, and report information accurately. Demonstrated ability to provide interfaith support while respecting the principles of neutrality and impartiality. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Ability to stand and sit for two-hours periods. Ability walk on uneven terrain up to 2 miles per shift. Ability bend, stoop or crawl on the floor or ground multiple times a shift. Ability to work outdoors in inclement weather. Ability to spend hours writing, speak clearly on phone, read small print for extended periods and work for long periods on computer. Ability to climb two or more flights of stairs. Ability to drive in daytime and evenings.

Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.

Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Time and length of commitment will vary by operation.

 

The Shelter Resident Transition (SRT) Service Associate (SA) is an operational position and is assigned temporarily, typically on level 4 and above disaster relief operations (DROs). SRT Caseworkers work with shelter residents to understand their resources and transition roadblocks to help households create an individualized action plan so that they can transition from the shelter to a more sustainable living solution. This position supports the mission of the American Red Cross by helping individuals and households more quickly transition from a shelter, thus alleviating human suffering by shortening the time of their disaster-caused displacement and jumpstarting their longer-term recovery.

Steady-State SRT/SA Responsibilities (when not deployed in SRT) 

Maintain an active RC Care account Maintain familiarity with RC Care, which may include: Participating in steady-state Recovery Planning Casework or Individual Disaster Care support Deploy locally, including DAT responses and/or REC/CARE on Level 2 & 3 DROs Participate in NHQ Client Care Office Hours Practice RC Care usage in the RC Care Sandbox Mentor other RC Care users Participate in Regional/Chapter Mass Care exercises and workshops Review weekly RC Care Weekly Updates & Release Notes emails Participate in bi-annual SRT Casework RC Care Reports and Dashboards workshops Review SRT in RC Care video in EDGE prior to deploying Maintain familiarity with SRT casework, which may include: Participating in steady-state Recovery Planning Casework Participate in Bi-Monthly SRT engagement sessions Practice SRT Services in the RC Care Sandbox Read the monthly SRT Newsletter – Quick LooksTeach SRT Triage Fundamentals and SRT Casework Operations courses Mentor other caseworkers Participate in SRT refresher sessions prior to deploying 

 Operational-State SRT/SA Responsibilities (when deployed in SRT) 

Cultivates a trust-based relationship with each assigned household Meets regularly (commonly every 48 hours) with assigned households to support the creation of an individualized shelter transition plan Provides SRT Casework services equitably, including empowerment; transition planning; information; coaching; advocacy; resources & referrals; and, when needed, case conferencing and/or needs-based SRT financial assistance Documents individual/household resources, barriers, and progression towards an identified transition plan in RC Care As necessary: Uses and updates the Shelter Client Information Application (SCIA), including SRT Triage, Demographics, and moreCompletes RC Care Intake Ensures Immediate Assistance eligible households receive funds, when disbursed Works in collaboration with other activities at the shelter site, including shelter workers, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and more 

General Responsibilities for all Service Associates: 

Ensure work is carried out in alignment with our fundamental principles and within established guidelines Maintain flexibility in a continuously changing environment in which work priorities may change frequently Participate in all required meetings and review and complete daily tasks and reports Collaborate effectively with others in a disaster environment
Efficiently handle time sensitive issues that may arise in area of responsibility Report the status of assigned responsibilities and tasks as directed Work independently while following the direction of the direct supervisor

Qualifications:

General Qualifications for all Service Associates:  

Comfortable working independently and within a team   Ability to work with a broad variety of people with diverse backgrounds  Ability to have good organizational and time management skills  Ability to listen actively and work well with others   Ability to function in a dynamic and stressful environment   Ability to appropriately involve others in managing problems and conflict     Ability to acquire, evaluate, and report information accurately   Valid Driver’s License (required for deployment out of region)   Willingness to comply with current public health and Red Cross policies   Refer to the Physical Capacity Grid for physical and emotional requirements  

The Fulfillment Service Associate supports Disaster Cycle Services Logistics on a Disaster Relief Operation (DRO). This position supports congregate shelter sites by resourcing and delivering materials during daily site visits throughout the disaster operation.  This position supports the mission of the American Red Cross by fulfilling requests from the shelter activity to support the needs of clients in alignment with the Service Delivery Plan.

Resource and deliver material supply requests from congregate shelter sites Develop strong relationships with shelters and deliver customer-centric solutionsInventory, organize and load supplies into delivery vehicles Provide feedback to supervisor on unmet or evolving shelter needs Help shelter sites monitor inventory levels and project future material requests Drive larger vehicles to deliver materials to shelters (e.g., 16’ box trucks, cargo vans, etc.)  

General Responsibilities for all Service Associates: 

Ensure work is carried out in alignment with our fundamental principles and within established guidelines  Maintain flexibility in a continuously changing environment in which work priorities may change frequentlyParticipate in all required meetings and review and complete daily tasks and reports  Collaborate effectively with others in a disaster environment  Efficiently handle time sensitive issues that may arise in area of responsibility  Report the status of assigned responsibilities and tasks as directed  Work independently while following the direction of the direct supervisor

Qualifications:

Ability to interact with shelters in a compassionate manner and with a customer-centric focus  Valid Driver’s LicenseComfortable driving larger vehicles (e.g., 16’ box truck, cargo van, etc.)  Familiarity with the proper moving, lifting and storing of material   

 General Qualifications for all: 

Comfortable working independently and within a team    Ability to work with a broad variety of people with diverse backgrounds   Ability to have good organizational and time management skills    Ability to listen actively and work well with others    Ability to function in a dynamic and stressful environment Ability to appropriately involve others in managing problems and conflict      Ability to acquire, evaluate, and report information accurately    Valid Driver’s License (required for deployment out of region)    Willingness to comply with current public health and Red Cross policies    Refer to the Physical Capacity Grid for physical and emotional requirements

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.

The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Conduct Intake by interviewing the client and opening a case in RC Care Provide Financial Assistance to qualified clients. Conduct Follow-up and Recovery Planning Services Provide Internal Referrals Provide Community Referrals Assist with problem-solving and advocacy on request Use RC Care to document services according to the Client Care Program Standards and Procedures Services may be provided in person or virtually. Complete the required virtual self-paced training (9 hours of training total)

Qualifications: 

Required:

Willing and able to volunteer in person in before, during and/or after a disaster event Ability to work in a continuously changing environment in which work priorities may change frequently Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs Kind, caring, resourceful and knowledgeable Comfortable learning new online case management systems Experience using Microsoft Office products Able to serve the client with care, comfort and concern Able to recognize the value that different perspectives and cultures bring to an organization Ability to stand and/or sit for two-hour periods Ability to speak clearly on phone and in person Ability to work for long periods on computer and/or reading small print and/or writing Valid Driver’s License (required for Divisional and National Deployments) Minimum 18 years of age Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long) Willing to complete 9 hours of virtual self-paced training required for position Ability to read, write, and follow verbal and written instructions in English

In Region:

4-8 hours/week; Varies depending on regional projects and priorities.

Virtual opportunities available.

National Disaster Response:

14-day in person commitment required.

 

The role of the Disaster Mental Health Service Associate (SA) or Worker is to serve as a member of a temporary work unit on a disaster relief operation to provide disaster mental health support to individuals and families who have been impacted by a disaster.

Support the emotional health of individuals, families, communities and Red Cross workers through the use of disaster mental health interventions. Assist in developing partnerships with local mental health agencies. Facilitate long-term recovery for clients by providing disaster mental health support and connection to local resources. Be available to provide disaster mental health support to staff as necessary.

Qualifications:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.CURRENTLY LICENSED MENTAL HEALTH PROFESSIONALS: At minimum, holds a Master’s Degree in one of the mental health professions listed below; and Holds a current, unencumbered license from, or is registered with, any U.S. state or territory as a social worker, psychologist, professional counselor, marriage and family therapist, or psychiatrist (any level license/registration, including non-clinical licenses such as Licensed Masters Social Worker or LMSW)CURRENT SCHOOL PSYCHOLOGISTS AND SCHOOL COUNSELORS: At minimum, holds a master’s degree in school psychology or school counseling; and Holds a current, unencumbered license or certification as a school psychologist or school counselor issued by an appropriate state board. CURRENT PSYCHIATRIC NURSES: Have a state license as a registered nurse; and Have a minimum of two years of experience working in a psychiatric setting, verified by a letter from a current or previous employer.

Required:

A current, unencumbered license in at least one of the following professions: Registered Nurse (RN) Licensed Practical Nurse (LPN) Licensed Vocational Nurse (LVN) Emergency Medical Technician (EMT)* Paramedic* Medical Doctor (MD) Doctor of Osteopathy (DO) Physician Assistant (PA) Nurse Practitioner (NP) Advanced Practice Registered Nurse (APRN) Minimum 18 years of age Valid Driver’s License (required for Divisional and National Deployments) Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event Available to sign up for shifts on consecutive days (shifts may be 8 or 12 hours long) Ability to read, write, and follow verbal and written instructions in English

 

Disaster Health Services (DHS) Service Associate (SA) is a temporary position assigned to work in person before, during and/or after a disaster event this hurricane/wildfire season. Volunteers in this role provide assistance and healthcare to shelter residents as needed. 

Provide hands on care for shelter clients to include but not limited to assistance with activities of daily living, wound care, incontinence care, assistance with functional needs. Provide health education, health assessments and determination if a higher level of care is needed. Assist clients to replace medications, durable medical equipment or consumable medical supplies. Advocate for client needs with Disaster Health Services supervisor. Support maternal and child needs as necessary. Complete required virtual self-paced and instructor-led training required for the position.

Qualifications:

Required:

A current, unencumbered license in at least one of the following professions: Registered Nurse (RN) Licensed Practical Nurse (LPN) Licensed Vocational Nurse (LVN) Emergency Medical Technician (EMT)* Paramedic* Medical Doctor (MD) Doctor of Osteopathy (DO) Physician Assistant (PA) Nurse Practitioner (NP) Advanced Practice Registered Nurse (APRN) Minimum 18 years of age Valid Driver’s License (required for Divisional and National Deployments) Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event Available to sign up for shifts on consecutive days (shifts may be 8 or 12 hours long) Ability to read, write, and follow verbal and written instructions in English

 

The role of Feeding Service Associate is to serve as a member of a temporary work unit on a disaster relief operation to successfully complete their assigned areas of responsibility on a disaster relief operation. They ensure food safety and proper food service in a variety of work locations.

Serve as Kitchen Crew, Load Master, Communications/Dispatcher, yard Crew, Inventory Crew, Mobile Feeding Crew, Canteen Associate, or other feeding worker position on a disaster relief operation.Meeting disaster-caused feeding needs of individuals, families, and communities.Preparing and serving meals that meet required cultural, religious, and dietary sensitivities of clients, practicing Safe Food Handling at all times.Maintaining clear communication and collaboration with supervisor and peers.Ensuring accuracy in all assigned tasks.Providing feedback on disaster impact and community recovery, collecting essential elements of information.Providing accurate reporting of feeding activity as assigned.

Qualifications:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.Ability to function in a dynamic and stressful environment.Ability to apply basic food safety throughout the feeding process.Ability to organize, plan, and allocate resource while using materials and space effectively.Ability to participate and contribute in regular meetings.Good organizational skills, responsible and punctual.Active listening skills and ability to work well with others.Ability to implement Standards and Procedures and follow associated job tools including reporting requirements.Ability to interact with community members in a clear, compassionate manner.Ability to involve appropriate others in managing problems and conflict.Ability to acquire, evaluate, and report information accurately.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.Ability to Lift / carry 20 lbs. and/or 50 lbs. multiple times/shift.Ability to stand and or sit for two-hour periods, and walk for two miles during a shift.Ability to walk on uneven terrain.Ability to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.Ability to step up/down 18 inches and climb two or more flights of stairs.Ability to speak clearly on phone and in person.Ability to drive in day time and at night.Ability to bend or stoop multiple times.

A Disaster Assessment Service Associate conducts field collection of damage assessment information and conducts damage assessment review and interpretation for Individual Assistance Providers (IAPs). This includes the collection and recording of impact and damage data and supporting Recovery Services with data interpretation.

Gather impact assessment information.Define areas of known damage by field assessments for the area assessment.Conduct Detailed Damage Assessments (DDA) in the field.
Support data entry of damage assessment information into systems of record as directed.

Qualifications:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities. Ability to follow assessment proceduresAbility to collect dataAbility to enter data into systems of record (CAS2.0, DSARS)Ability to utilize online technology (internet) to gather assessment dataConducts phone surveys to gather impact and preliminary damage assessment information.Ability to collect detailed damage assessment data and utilize the RC Collect mobile appAbility to effectively read and interpret maps

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.

Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Values Differences
Recognizing the value that different perspectives and cultures bring to an organization.

Physical Requirements
Is able to:

Stand and/or sit for two-hour periodsWalk on uneven terrainSpend hours writing, reading small print and/or working on the computerSpeak clearly on phone and in personClimb two or more flights of stairsDrive in day time and at night

Work with external organizations to build capacity, coordinate activities, integrate expertise, and provide channels to reach all disaster affected communities, particularly traditionally underserved populations. The role of this worker is to assist with the implementation of the CEP plan. 

Engages organizations and groups with their CEP Team according to the service delivery plan.Serves as a liaison to other units within the DRO.Attends NGO and private sector meetings and training sessions in conjunction with the affected area.Promotes regional engagement in community convening and coordination efforts.Supports regional development of holistic effective, diverse and inclusive partnerships.Provides support to multi-agency collaborative efforts and partner activities.Implements Community Engagement (mobilization) and Partnerships Standards and Procedures and job tools (under development).Models appropriate behavior and treats all workers with respect and dignity at all times.Briefs Community Engagement and Partnerships Supervisors on status of community engagement and partnerships activities.

Qualifications:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.Results-oriented, client and integrity focusedAbility to display tact, political acumen, and diplomacy in difficult or sensitive situationsAbility to negotiate compromise and tolerate ambiguity, particularly to meet sudden and unpredictable needsDemonstrated ability to maintain confidentialityAbility to implement Community Engagement (Mobilization) and Partnerships Standards and Procedures and job tools (under development)Proficient in Word, ExcelCustomer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.Ability to stand and sit for 2-hour periodsAbility to speak clearly on the phone and in personAbility to drive in daytime and at nightAbility to work long hours under stressful conditionsAbility to lift 20 lbs.

Help volunteers find their place—and their purpose. As a Volunteer Screener, you’ll be the first connection for new volunteers, learning what inspires them and guiding them toward meaningful roles. Your conversations help shape their journey and ensure every volunteer feels welcomed, valued, and ready to make a difference—all from the comfort of your home.

Connect with Purpose: Schedule and conduct virtual screening interviews to learn what motivates each volunteer.Match with Meaning: Use your understanding of volunteer interests, skills, and availability to recommend roles that fit.Stay Informed: Review available opportunities and prepare for interviews using standardized training materials.Keep Records Current: Update candidate profiles and referrals in Volunteer Connection, our online volunteer system.Support the Mission: Help volunteers begin their journey with clarity, confidence, and connection.

Qualifications:

Warm & Welcoming Communicator: You enjoy talking with people and helping them feel heard and supported.Organized & Reliable: You manage your time well and follow through on tasks with care.Tech-Ready: You’re comfortable using online systems and learning new tools (training provided).Service-Oriented: You’re enthusiastic about the Red Cross mission and helping others find their place in it.Team Player: You collaborate well and stay connected with your team virtually.Experience Matters: Customer service, HR, or interview experience is a plus—but your people skills matter most.Virtual-Ready: You have reliable internet and a quiet space to volunteer from home.

Must be bilingual speaking and reading Spanish and English.

Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional DAT responses. The Duty Officer supports the DAT program either at the chapter/territory or region level.

Leadership

Triages requests received to determine if Red Cross action is required; may decide if Red Cross will respond via DAT. Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary. Works with on-scene DAT leadership to support the response and provide technical guidance. May support and train new Duty Officers. Liaises necessary information to leadership and other stakeholders May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes Ensures response compliance in accordance with the DAT Standards and Procedures Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled.

Functional

Documents incoming disaster notification and ensures their assignment as the Duty Officer in the call record in RC Respond. Manages all DAT calls and activities in RC Respond Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs. Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested. Maintains ongoing communication with all assigned responders and ensures timely updates are reflected in the RC Respond call record to reflect movement to a status of On Scene and Off Scene. May be required to monitor activity across multiple DAT responses. Monitors all active calls while assigned, moving them to a status of Closed upon completion in RC Respond. If an event has not concluded, provide necessary information upon shift change. Notifies Chapter and Regional staff of significant events, and contributes to an Initial Incident Report, when appropriate. Manages availability by registering for shifts in RC Respond. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Respond Duty Officer user access

Qualifications:

Required:

Reliable access to a computer, internet, and a phone. Comfortable using and learning new technology Commitment to use RC Care and RC Respond systems as needed Able to prioritize multiple tasks in complex, rapidly changing and stressful situations. Must be 18 years or older Strong written and verbal communications skills. Ability to work for long periods on a computer Ability to speak clearly on the phone Willingness to comply with current public health and Red Cross policies

Preferred:

If no prior DAT experience, take part in a ride along on a DAT response or tabletop DAT response exercise.

Volunteer remotely from the comfort of your own home.

Minimum 4-6 on-call shift per month